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SVE UNIT 2 - Coggle Diagram
SVE UNIT 2
Purpose of displaying professional service etiquette
Allows interactions in meetings to run smoothly
Build trust, loyalty and respect
Add values to company's image
Enhances reputation of brand
Raises overall standard of customer service
Purpose of positive image
Tend to trust service staff more readily
Give more respect to service staff
Focus on what is communicated
Confidence in the organisation
Basic rules of professional service etiquette
Standard greetings
Appropriate forms of address
Proper handshakes
Presentation of name cards
Ways to present positive image
Right attitude
Positive behaviour
Positive body language/facial expressions