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CSM reports issue in channel - Coggle Diagram

- - - - Support Account Available
        OneNote/CSM/Respective SC
        
        Yes
        
        Issue reproducble
        
        Reproduced only in reported tenant
        
        Configuration Issue
        
        Bot Flow Configuration
        
        2 more items...
        
        Product Configuration
        
        1 more item...
        
        Reproduced in Multiple tenants
        
        Infra Issue
        
        Restart required
        
        Redis issue
        
        Cache issue
        
        Dependent Services down
        
        DB spike
        
        Region specific- Code Deployment Pending
        
        product Code Issue
        
        Issue is critical
        
        1 more item...
        
        Issue is medium
        
        1 more item...
        
        Base Flow Issue
        
        Issue Not Reproducible
        
        Check logs and cross check with CSM if customer is still experiencing
        
        If experiencing
        
        Look for working session/videos for further details
        
        1 more item...
        
        Not Experiencing
        
        Close the ticket after identifying preventive analysis if any
        
        No
        
        Can this be reviewed with hybrid
        
        Yes
        
        Enable hybrid with help of Diana
        
        No
    - - COnnect with CSM for more details
        
        Need more details from CLient
        
        CSM connect with Client for further details
        
        Client Provide Details
        
        Issue is clear