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Methods of Managing Quality, What are quality circles? Definition,…
Methods of Managing Quality
Benchmarking
: The process in which processes, services and products are being compared with competitors. This comparison is mostly made by customers, and this factor needs to be considered by the business
Aim
: Serves as a way in which businesses can know their overall performance based on the competition, this process is made so that the business can improve certain parts of it to adapt themselves to a never changing market
FACTORS TO CONSIDER
The selection of benchmarking factors should be fit for purpose, evidence-based and robust, conforming to recognised best practice in the production of statistical information. In particular:
Details of the selection process should be published for the benefit of providers and other users or interested parties.
The selection of benchmarking factors should vary across different student outcome and experience indicators only when there is a clear and valid rationale.
The number and definition of benchmarking factors selected should not compromise the statistical integrity of the broader benchmarking approach.
Benchmarking factors should be applicable to, and available for, all types of providers across England that are delivering the higher education provision for which the indicator is measuring students’ outcomes or experience.
Benchmarking factors should contribute to an overall benchmarking approach which supports fair comparison of indicators across the higher education sector. A candidate benchmarking factor should therefore have relevance to help explain the context or differing characteristics of a provider’s students or provision.
Benchmarking factors should primarily reflect structural factors that contribute to variations in student outcomes or experience which are outside of a provider’s control, or undesirable for it to control for. This means that characteristics of the provider will not normally act as benchmarking factors.
Quality Circules:
Group of employees who do similar tasks and regularly meet in the workplace to detect and analyze workplace problems and devise solutions to these.
Allow individual members to contribute to problem-solving and have an emphasis on teamwork and collaboration.
The collective knowledge and skills of employees enhance quality control and might reduce production costs in the long term.
define the roles and responsibilities of staff involved in a quality circle
AIMS:
Promotes harmonious working relations between employees and management.
Total Quality Management:
Management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate quality discipline
8 Principles of TQM
:
Customer-focused: The customer ultimately determines the level of quality.
Total employee involvement: All employees participate in working toward common goals.
Process-centered: The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation.
Integrated system: Although an organization may consist of many different functional specialties often organized into vertically structured departments
Strategic and systematic approach:This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component.
Continual improvement: Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective
Fact-based decision making: In order to know how well an organization is performing, data on performance measures are necessary.
Communications: Part of day-to-day operation, effective communication plays a large part in maintaining morale and in motivating employees at all levels.
What are quality circles? Definition, benefits and tips. (s. f.). Indeed Career Guide. Recuperado 4 de julio de 2024, de
https://uk.indeed.com/career-advice/career-development/what-are-quality-circles
Total Quality Management (TQM): What is TQM? (s. f.). Asq.org. Recuperado 4 de julio de 2024, de
https://asq.org/quality-resources/total-quality-management
Office for Students. (2019). Benchmarking - Office for Students.
https://www.officeforstudents.org.uk/
AARON VILLACIS - SAMUEL JOUVIN