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Methods of Managing Quality - Coggle Diagram
Methods of Managing Quality
Quality Circles
Benefit
Increases motivation through participation.
Limitation
If thre is no full support from management and commitment from employees, it will FAIL!
Groups of employees who meet regularly to discuss ways of resolving problems and improving production and quality in their department.
Japanese-originated approach in whoch employees are a part of the discussion of quality issues.
Aims to increase confidence and job satisfaction among members.
Total Quality management
Normally involves a significant change in the culture of the organization or TQC.
TQM as a philosophy
All employees are responsible for the quality from the assembly worker to driver.
People are naturally empowered.
Benefits of TQM
Helps reduce or eliminate wastage, thereby lowering costs fo production.
Can help a company improve its coorporate image.
Employee motivation is likely to imporove.
Limitations of TQM
Requires sufficient funding for staff training and development.
Only works if every member of the organization, regardless of their rank is fully committed.
Can become quite bureaucratic as procedures and process msut be audited and administered properly.
Helps employess to "get it right the first time"
Helps achive zero defects.
It is an approach to quality tgat aims to involve all employees in the quality process.
It helps remove wastage and innefficiencies in all forms of business activity.
National and International Quality standards.
Refers to benchmarks that enable CERTIFICATION OF QUALITY ASSURANCE
The most prominent global organization for quality assurance is the ISO, based in Geneva, Switzerland. (Orgnaization for Standardization)
ISO 9000
Internationally recognized certificate that acknowledges the existence of quality procedure that meets certain conditions.
To obtain it you must:
Quality standards in all areas of the business.
Procedures dealing with defective products.
Methods for checking suppliers.
After-sales service
Staff training and appraisal methods.
Benchmarking
Involves management selecting the top companies in the sector and contrasting their performance standards which include their quality.
Types of Benchmarking
Historical benchmarking
Inter-firm benchmarking
Performance benchmarking
Process benchmarking
Internal benchmarking
External benchmarking
International benchmarking