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Communication Foundation - Coggle Diagram
Communication Foundation
Verbal communication
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Active listening
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Space , slowing things down
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Ask (?) / Paraphrase: it seems that...., it sounds like.... / Mirror 1-3 words of the sentence.
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Clarity
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Avoid verbal + gesture clutter (umm, ahhh) + filler words( like, so, etc) ,
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Feedback: sandwich technique: good, bad, good
Repetition -> Reflection: What worked and what didn't -> Feedback + seeking out advice & asking ? = That's how you get better .
Pitch: Problem - Solution - Benefits.
Structure for sentence starters: What if you could .... so that .... for example ..... and that's not all ......
General structure:
- What? your idea, main point
- So What? = why is it important?
- Now What? = What's next?
FOCUS + KIS (Keep-It-Simple):
1.What do I want people to know?
2.how would I want them to feel?
- What do I want them to do?
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