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UPT FORWARDING - Coggle Diagram
UPT FORWARDING
Competitive Landscape
leading logistics company
40 years of experience
global network of 127 countries
highly competitive
exchange rate fluctuations
bargaining power of buyers
intense rivalry
CRM Strategy
Empowering frontline staff
service level agreements and performance metrics
CRM platform
surveying customers
Employee Engagement and Culture
customer-centric culture
exemplify service excellence
enhance customer service capabilities
Competitive Driver: Service Excellence
superior customer service
Excellent service
build customer loyalty
support premium pricing
drive business growth
Organizational Ambidexterity
UPT's core operational strengths
evolving customer expectations