1) Objectives = information needed, goal, process to be monitored
2) What to measure = type, summay (average, etc) or performance stats (DPMO, capability)
2.1) Operational definition = detailed description process/activity/terms to ensure common understanding
3) How to measure = Sample/tools/method/stratification var
4) collection points = collect with minimum disruption to the flow
5) collect with minimum of bias
6) Design, prepare, test forms, and instructions
7) Audit the process.