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Effective Written Communication
Elements of the: communication process
The sender
creates and encodes ideas, then transmits them via a channel
The message
Ikey information shared between people through speech, writing, images, or symbols.
The receiver
understands and responds to the message sent by the sender.
The purpose of written communication
requires careful planning and clarity for effective readability.
aims to foster collaboration and create business value
helping people in an organization work together towards shared goals
principles of effective written communication
Clarity
Completeness
Conciseness
Consideration
Courtesy
Correctness
Concreteness
Advantages and Disadvantages
Advantages
Permanent Documentation
Clarity and Precision
Mass Distribution
Accountability
Disadvantages
Lack of Immediate Feedback
Potential Misunderstandings
Rigidity
Bibliografia:
Locker, Kitty O., and Donna S. Kienzler. Business and Administrative Communication. McGraw-Hill Education, 2013.
Guffey, Mary Ellen. "Written Communication in Business: Guidelines and Examples." Journal of Business Communication, vol. 37, no. 4, 2000, pp. 341-367.
University of Nottingham
https://www.nottingham.ac.uk/studentservices/documents/whatarebibliographiesandreferences.pd
