Please enable JavaScript.

Coggle requires JavaScript to display documents.

MVC Acuity Insurance Calculation - Coggle Diagram

- - - - You may be having a plan calculation issue. Please provide the following details:
        Item Name(s) not calculated correctly: {Single textbox]
        Tag Items Not Calculated Correctly:
        Correct Amount Due from the patient: {Single textbox]
        Tag Correct Amount Due from the patient:
        <btn> Continue <btn>
        
        Continue
        
        Provide these additional details:
        Medical Office #: {Single textbox]
        Tag Medical Office #:
        Patient Name: {Single textbox}
        Tag Patient Name:
        Patient DOB: Calendar Entry
        Tag Patient DOB:
        DOS or Appointment date: Calendar Entry
        Tag DOS or Appointment date:
        Insurance Carrier: {Single textbox]
        Tag Insurance Carrier:
        Please describe any additional insurance benefits details that may assist in resolving this: {Multiline textbox}
        TagAdditional details:
        <btn>Submit<btn><btn>Cancel<btn>
        
        Submit
        
        I have created ticket # for you. Someone from the support team will reach out to you.
        Ticket Description:
        Correct Insurance Listed in Acuity:{Correct Insurance Listed in Acuity}
        Items Not Calculated Correctly:{Items Not Calculated Correctly}
        Correct Amount Due from the patient:{Correct Amount Due from the patient}
        Medical Office #:{Medical Office #}
        Patient Name:{Patient Name}
        Patient DOB:{Patient DOB}
        DOS or Appointment date:{DOS or Appointment date}
        Insurance Carrier:{Insurance Carrier}
        Insurance Plan:{Insurance Plan}
        Additional details:{Additional details}
        
        Bot creates remedy ticket under Acuity Ins.Setup and Ins. Calculations
        {"BMCServiceDeskFKCategoryc": "a175A00000GZv62QAD"}
        
        Do you want to start a live chat?
        Condition1: If agents are available then it will start the live chat.
        Condition2: If agents are not available then it will ask "Is there anything else....."
        
        Cancel
        
        Is there anything else...
      - Textbox# Order Number
        Put an alert/bold message: "Leave Order in Priced Status"
    - - Is this for a medical carrier?
        <btn> Yes <btn><btn> No <btn>
        Tag For Medical Carrier:
        
        Yes
        
        Do you have a copy of the insurance card?
        <btn> Yes <btn><btn> No <btn>
        TagInsurance Card Copy:
        
        Yes
        
        Please provide a copy of the front of the insurance card
        <btn>Continue<btn>
        
        Continue
        
        1 more item...
        
        No
        
        We are unable to add a medical carrier/plan without a copy of the front and back of the patient's insurance card.
        Please come back and visit MVC Support once you have that information.
        
        Bot creates silent resolved ticket under Acuity Ins. Setup and Ins. Calculations
        Ticket Description:
        Correct Insurance Listed in Acuity:{Correct Insurance Listed in Acuity}
        For Medical Carrier:{For Medical Carrier}
        Insurance Card Copy:{Insurance Card Copy:}
        
        1 more item...
        
        No
        
        Please provide a copy of the Vision Carriers benefit plan details in the next step. Attaching this document helps us support your request.
        <btn>Next<btn>
        
        Would you like to attach the benefit plan?
        
        Tag Attachment:
        
        Yes
        
        Click on the paperclip below in the typing bar and select the file to attach and click send.
        
        1 more item...
        
        No :red_cross: