Change Management
New Organization
Client
PAL
PALEX
Active Employees
Separated/Retired Employees
Center of Excellence
Front Line Operations (Shared Services)
Service Delivery Channels
Tier 2
Tier 1
Tier 0
Ticketing Tool
PIA Chat Bot
PeoplePage
COE Request
Employee Service Desk
Center of Excellence | Designated Resolution Owner
Compensation Planning
Talent Acquisition
Benefits Planning
Recruitment Administration | Onboarding
Compensation Administration
Benefits Administration
Oracle Self-Service
Operations
Value
Best Practice Adherence
Streamlined Service Delivery
Efficient Cost Management
Unified Policy/Process
Client Focus of Business
Better Employer Branding
Employee Experience
Shared Resources
Business Policies
Business Processes
Client
Business Calendar
Manpower
PAL
PALEX
Active Employees
Separated/Retired Employees
Service Level Agreement
Operating Level Agreement
Process Audit
Process Flow
Peak Period
Off-Peak Period
Competency
Work Distribution
Job Rotation
Business Tools
Oracle
SAP SuccessFactors
Employee Benefits Administration System
iFly
InterLine
PowerApps Automation
Computer
Desktop
Laptop
Mobile Phone
Approval Matrix
Key Areas
Goals and Objectives
Impact Analysis
SalesForce/Slack (?)
Amadeus
Vendor Management
SAP (SuccessFactors)
IBS (iFly)
Lufthansa (InterLine)
Amadeus (Booking System)
Flower Shop (Funeral Wreaths)
Maxicare (HMO)
Different Stores (Service Awards)
Change Management Plan
Communication Strategy
Training and Support
Resistance Management
Metrics
Change Effectiveness
Operational Performance
Individual Performance
Skills
Six Sigma
Project Management
Customer Relationship
Employee Experience/Engagement
Legal Undertaking
Shared Service Agreement
Privacy Impact Assessment
Data Sharing Provision
Data Transfer Agreement
Corporate Credit Card Turnover
Special Projects
SAP SuccessFactors
Benefits Module
Offboarding Module
Timekeeping Module
Oracle
Oracle-EC Core Interface
iFly
InterLine
SalesForce/Slack (?)
Reporting
Business Continuity
Global Best Practice | Management Standards Compliance
ISO 27001 | Information Security
ISO 27701 | Data Privacy
ISO 22301 | Business Continuity
Compensation Module
Onboarding Module
EC Core Module
Service Management Module
Global Service Professional
Benefits Professional
Data Analysis
Talent Development
Training Administration
Employee Service Desk
PeoplePage Publication
Training
Operations Training
Who shall handle PALEX specific business process
Business Travel
Timekeeping
Total Separated Employees - 24K
Total Separated Employees who avail of benefits - 19K
Management Competence
Six Sigma
Project Management
Design Thinking
Operational Excellence
Achieving Competitive Edge (ACT)
Change Management
Cost Management
Task Management
Content Currency Management