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Change device - Coggle Diagram
Change device
Specify change device request
Device needs to be replaced
Quantity
Default is 1.
Modem: Not allowed to change quantity.
Mesh/TV box: Allow to change up to maximum of corresponding devices customer has signed contract with.
If quantity > 1, the other fields (Serial, Type of device ownership, Status, Reason) will be enabled separately for each device.
Serial
Depend on device
Mesh/ TV Box:
If customer only buy/rent 1 device, and they put 1 in Quantity -> display serial of this device, not allow user to change.
If customer buys more than 1 device, show list of serial of those devices they signed contract with, allowing user to choose 1.
Reason for replacement
Scheduled date of replacement
Format: Date and time interval.
Default appointment time:
Date: Next 3 working days (Monday -> Saturday)
Time: 9:00 am-12:00 pm.
Type of device ownership
Modem: Rented. Not enable option [Bought].
Mesh/TV Box: No default. Only enable the type that customer has with their device.
Choose account to change device
Only display accounts that have active service.
Successful submission of request
Operation code
Device requires change
Date of request
Date of scheduled replacement