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Change device - Coggle Diagram
Change device
Logic rule
When customer has 1 request pending to implement, not allow customer to create new request.
Allow customer to change device x time per year (calendar year).
Allow customer to change device only when they have active service.
config x = 3 ( X is the number of device changes )
X> 3 => System errow
X<=3 = > Allow change device
Specify change device request
Device needs to be replaced
Allow to choose 1/Multiple/All.
Is required.
Default blank.
Display detail information about device:
Quantity
Default is 1.
Modem: Not allow to change quantity.
Mesh/TV box: Allow to change up to maximum of corresponding devices customer has signed contract with.
If quantity > 1, the other field (Serial, Type of device ownership, Status, Reason) will be enabled separately for each device.
Serial
Is required.
Depend on device:
Modem: Display modem serial, not allow user to change.
Mesh/ TV Box:
If customer only buy/rent 1 device, and they put 1 in Quantity -> display serial of this device, not allow user to change.
If customer buy more than 1 device, show list of serial of those device they signed contract with, allow user to choose 1.
Type of device ownership
Is required.
Modem: Rented. Not enable option [Bought].
Mesh/TV Box: No default. Only enable the type that customer has with their device.
Status
Is required.
Default is [Working with problem]. Allow to change.
Reason for replacement
Is required.
If choose [Other] -> enable text field so user can input reason.
Default is [Due to factory failures]. Allow to change.
Scheduled date of replacement
Is required.
Format: Date and time interval.
Default appointment time:
Date: Next 3 working days (Monday -> Saturday)
Time: 9:00 am-12:00 pm.
Enable time interval to choose: 9:00 am-12:00 pm, 14:00 pm -18:30 pm.