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Quality
Management - Coggle Diagram
Quality
Management
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Quality Control
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-
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cons
=less responsibility
given to operatives
=requires additional
specialist personel
=waste levels high
by only identifying
problems at the end
Quality
Assurance
-
pros
=spots faults early
=less waste
=motivates workers
witj responsibility
=fewer faulty goods
reaching customer
cons
=staff training
and commitment
=slows production
and labour
productivity
increasing unit costs
=demotivation
TQM
-
-
-
pros
=deep rooted
culture of quality
=all staff think
about is quality which
shows through
from design to
after sales service
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