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My preferred retail store is Amazon, comparing with Walmart - Coggle…
My preferred retail store is Amazon, comparing with Walmart
Pre-Transaction Service
Amazon: 1. Amazon's website and app are user-friendly, offering easy navigation, comprehensive search options, and detailed product discriptions.
- Based on browsing history and previous purchases, amazon provides personalised recommendations.
- Amazon has an extensive system of customer reviews and rating, aiding customers, in making informed decisions.
4 Offers benefit like free two-day shipping, access to streaming services, and exclusive deals.
Walmart: Walmart's online platforms are designed for easy navigation and provide detailed product information. 2 Based on user activity, Walmart also offers product sugestions 3. Walmart has a review system for products. 4. Provides benefit like free shipping, discounts on fuel, and access to deals.
Transaction Services
Amazon: Multiple payment methods including credit/debit cards, Amazon Pay, and installment plans 2. Simplified checkout process with options like 1 click ordering 3. Real-time tracking of shipments through the website or app 4. 24/7 customer support via chat, email, and phone.
Walmart: 1. Various payment methods including credit/debit cards, Walmart Pay , and installment plans. 2. Efficient checkout with options like express checkout. 3. Order tracking available through the website or app. 4. Customer support available via chat, email, and phone, though not 24/7 like Amazon
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