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Support options for M365 - Coggle Diagram
Support options for M365
Support Types
Pre-sales support
FastTrack
Q&A forums and online help
Microsoft United Support
Web chat
Support through a Microsoft Partner
Self-Help
Other Support options
Community Based Support
Service Level Agreements (SLAs)
Scheduled downtime
Claim
Downtime
Applicable monthly service fees
Uptime
Service credit
Incident
Uptime Agreement
Service Level
Monthly Uptime percentage
<99
50 percent service credit returned
< 95
100 percent service credit returned
<99.9