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Organisational Design - Coggle Diagram

- - - - Ensure that control is maintained over their thousands of outlets
        
        They need to ensure consistency of customer experience and quality at every location
        
        Exploit economies of scale as no duplication
      - E.g. McDonalds
  - - - Extra costs
    - - Also lost flexibility to meet local customer needs
    - - Don't feel as part of decision making process
- - - - Local hotel managers and staff are empowered to make on-the-spot decisions to handle customer problems or complaints
  - - - Better meet customer needs
        
        Local
    - - Improve motivation
  - - - E.g. duplication of roles
    - - E.g. in crisis
- - - - E.g. need for supervision
    - - Flatter structures have wider span of control
  - - - Reduce number of managers
- - - - Fewer people