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User experience when using Beem - Coggle Diagram
User experience when using Beem
Positive
Instant Repayments
Users can quickly transfer money around which makes it very convenient
When money is paid back it builds rapport of that individual in Beem
Ease of Use
Ability to find and pay people through usernames makes paying so easy.
User error is minimised as it is harder to mistake numbers than with people's names.
Beem also provides a pop-up notification to the user saying whether they have paid or haven't paid them before. This then decreases the risk of scammers.
User can also add a profile photo for credibility
Interbank Transfers
Payments can be made between all sorts of banks, adding to the app's utility and ease of use
This app is then builds trust amongst users as they see so many other banks in partnership with Beem.
Expense Tracking
Allows one to see their history with other users, which is useful in situations like going on a holiday or household bills.
By tracking previous spending habits with a particular user, one can budget more easily.
The user can also see pending transactions and if they want the individual to pay back as soon as possible they can send them a message
Automated Payment Requests
By using this feature it helps users avoid awkward conversations about money and untimely payments.
This is perfect for those who are socially anxious and feel uncomfortable in situations where power hierarchy is involved.
Negative
Debit Card Limitations
Only those who own a debit card can use this app, which limits flexibility between users
Those who use cash and credit card as a form of payment cannot use this app.
Privacy
Sharing usernames amongst others may raise privacy concerns
By linking an individual's debit card to an external app to manage finances it raises a various privacy concerns. Which increases the chances of scammers and hackers.
App Dependency
Users rely on the app for all of their split payment options. So when the app experiences technical issues many will suffer.
Due to the app being so convenient in handling transactions this can lead to overconsumption and unhealthy spending habits
Fees and Charges
Although there isn't any explicit policy that speaks on surcharge fees, there may be underlining repercussion when users abuse the app.
User limitations
Beem is only available to Australian Citizens, this can be seen in their verification processes.
This may cause individuals to feel left out resulting in them telling their other friends to not download Beem as well.