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Change device - Coggle Diagram
Change device
Scheduled date of replacement
Allow customer to schedule date up to 7 working days since requested day (working day includes Monday -> Saturday only).
Enable date to choose: Monday to Sarturday.
Enable time interval to choose: 9:00 am-12:00 pm, 14:00 pm -18:30 pm.
Modem
Happcase
Customers have not exchanged more than x number of times in a year
display the correct device number of the customer when selecting
changes are not allowed
The service status of the active subscriber
Display correct serial fields when selecting to change device
Display modem serial, does not allow user to change.
Status allows choosing 1 of 3 types as described in srs
Reason allows to select reasons as described in srs
Unhappy case
The customer has canceled the service
customer changes too many times in a year (config is 3)
The customer has been blocked
Mesh
Happy case
Customers have not exchanged more than x number of times in a year
display the correct device number of the customer when selecting
changes are not allowed
Update Mesh device reached maximum value
Allow to change up to maximum of corresponding devices
Update the Mesh device to 0
Change to 0 min is not allowed to be 1
The service status of the active subscrier
Customers have not exchanged more than x number of times in a year ( confiig X=3)
display the correct device number of the customer when selecting
changes are allowed
Reason allows to select reasons as described in srs
Display correct serial fields when selecting to change device
If customer only buy/rent 1 device, and they put 1 in Quantity -> display serial of this device, do not allow user to change.
If customer buys more than 1 device, show list of serial of those devices they signed contract with, allowing user to choose 1
Unhappy case
The customer has canceled the service
customer changes too many times in a year (config is 3)
The customer has been blocked
TV box
Unhappy case
The customer has canceled the service
customer changes too many times in a year (config is 3)
The customer has been blocked
Happy case
The service status of the active subscriber
display the correct device number of the customer when selecting
changes are not allowed
Update the TV box device to 0
. Change to 0 min is not allowed to be 1
Update TV box device reached maximum value
Allow to change up to maximum of corresponding devices
Customers have not exchanged more than x number of times in a year
display the correct device number of the customer when selecting
changes are allowed
Reason allows to select reasons as described in srs
Display correct serial fields when selecting to change device
If customer only buy/rent 1 device, and they put 1 in Quantity -> display serial of this device, do not allow user to change.
If customer buys more than 1 device, show list of serial of those devices they signed contract with, allowing user to choose 1.