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Chapter 11 : Communication - Coggle Diagram
Chapter 11 : Communication
Types of interpersonal communication
Oral
Synchronicity
Synchronous
Asynchronous
Conversations, Discussions, and Listening
Active Listening
Reflective Listening
Meetings
Speeches
Nonverbal
Body language and movement
Contact and senses
Physical Space and the Use of Time
Written
E-mail
Instant Messaging and Text Messaging
Natural Language Processing
Handling Barriers
Information Overload
a condition in which information inflow exceeds an individual’s processing capacity
Communication Apprehension
undue tension and anxiety about communication
Communicating in Times of Crisis
Forms of virtual communication
Videoconferencing
Blogging, Vlogging and Podcasting
E-collaboration and E-Learning
Emojis, Usernames, Selfies and more
Issues surrounding smartphones, social media, and cybersecurity
Smartphones
impact on Stress, Health, and Well-Being
Social Media
Cybersecurity
Management may monitor employee online activity and communications
employees may safeguard their own privacy by sharing less and being vigilant about the personal information they do share
Cross-cultural communication
Cultural Context
High
people rely heavily on nonverbal and subtle cues in communicating with others
Low
rely on spoken and written words to convey meaning
Interface
Avoiding
Imposing
Embracing
Synergizing
Compromising
Aspects
Semantics
Word Connotations
Tone Differences
Tolerance for conflict and methods for resolving conflicts
Guide
Prior
Know yourself
Foster a climate of mutual respect, fairness, and democracy
During
Consider the other person’s viewpoint
Learn from misunderstandings
After
Proactively maintain the identity and culture of the group
Learn from all intercultural interactions