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Quality Center / Observability Center of Excellence, , - Coggle Diagram
Quality Center / Observability Center of Excellence
Domains / Usecases
FinOPS
Decentralized Budgets
How can observability serve cost takeouts
How can observability increase cost avoidance
DevOps
How to include Quality Engineering to architect for Quality
How do we accelerate innovation instead of focusing on operations
Observability for sAFE
How does Observability take a role in Agile Release trains?
How can observability increase the quality of DevOp processes?
How can Observability help to find balance between Dev/Ops?
SONG
Song to attach for NPS scores
Song to attach for UX-UI Design and business revenue impact
How can we develop new propositions based on customer stories?
How can Observability be used in marketing campagnes?
IT Operations
'standard Observability story'
reduce MTTR
reduce MTTI
Incident reduction
How can we increase the quality of ITSM processes?
Automation
Load based scaling of Multi cloud environments
Integrations with Ansible & Terraform
Compliancy
How can observability reduce security risk?
How can observability reduce risk of data loss?
Industry X
How can observability help speed up industry X?
How can AIOps makes troubleshooting easier
Business Analytics
Improve business processes
Improve business continuity
Automate business processes
Vendor Management
Find more effective Way of working
Sustainability
How can Observability reduce the CO2 footprint?
How can Observability extent hardware lifetime?
How can Observability extent software lifetime?
How can Observability reduce datatransport?
Organisational Scale-up
How can Observability Onboard new people easier?
How can Observability help onboard new Vendors better?
How can Observability retain people?
What capabilities does the COE deliver
Control Room
Organisational Observability Blueprint
Monitoring Operating Model
Maturity Model
Value Model
What do we need to service the COE?
People
What roles?
Obervability consultant
Dev/Ops tranformation lead
UX/UI Specialist
ServiceNow Consultant
FinOps Expert
Security consultant
Code Quality Specialist
DevOps Coach
Quality Engineer
Business Process Manager
Customer Journey Expert
Value
KPI's
Insights in business cost impact
Costs
X% less people Costs
X % less failure costs
x % reduction of infra running costs
x % less Cloud spend
Logfiles
Infra Running costs
Application Costs
Data transport
Innovation
x % faster releases
x % less legacy software
x % of faster release times (DevOps)
Sustainability
x % Less X CO2 / mg
X % Less Kwh
x % extention of hardware
x% extention of software
Stability
x % of incident reduction
x % of incident avoidance
Reference cases
How Observability wins in RFP's ?
AMS Cost reduction
IMS Cost reduction
What Accenture Services would benefit from the Observability Data? win/win - Attach Plays
Agile Transformations
Cloud Transformations
Customer Journey
Quality Engineering