NEW DATIX
It involves repurposing existing content, incorporating clinical examples, suggesting modified delivery methods, and addressing the identified pain points.
EXISTING CONTENT
End User Guide (45mins Asynchronous eLearning)
End user workshop (2.5 hr facilitated workshop)
Pre requisite to face to face
• Recognise the different stages of an Incident, Hazard and Feedback Investigation
• Complete an Incident submission
• Complete a Feedback submission
• Understand the process of investigation and Closing the Loop
This module is provided to all staff with a ‘Responsible Managers’ delegation.
• Provide opportunities to consolidate Datix: End User module learnings
• Participants will demonstrate the ability to navigate the landing page of Datix – both Incident and Management (I&M) tab, and Consumer Feedback (CF) tab.
• Participants to demonstrate the ability to understand the submission process for I&M and CF Datix, complete some basic tasks for the investigation, and close of a Datix.
• Participants to demonstrate the ability to Investigate and close a Consumer Feedback Datix.
• Be able to navigate 3 Case-Studies. 1. Client I&M. 2. Staff I&M and 3. Suggestion CF.
NEW -two and a half hour workshop consisting of 3 parts. Facilitator present throughout initially to guide direct and answer questions while participants to the eLearning, and then to facilitate the participants practicing. ✅
DATIX intranet
https://silverchaingroup.sharepoint.com/sites/DatixComms
Sustained by
Contains
Naomi Woidt Data and Systems Analyst
Renee Reid Acting Consumer Engagement Manage
Bethaney Martin Client Incident Coordinator
policies
Training videos
Resources
Datix Leave Delegation /
Access Request
Log a Ticket with the
"Datix Support" Team
Training videos
Training Guides
User Manual
Roles, Taxonomy & FAQ's
Datix Hub (Teams) – for Educators
On this Datix Hub, you'll have access to training videos, quick links, and collaborations with relevant Datix super-users, which can all be accessed through this centralised Datix learning page.
Datix Resources
Datix End User Facilitator Guide - Videos
Datix Facilitator Guide (GC)
Datix Training Site Log-in
WA DoH SAC 1-3 Client
SAC - Client
SAC - Staff
Datix Client & Staff Classifications
Consumer Feedback Classifications
Datix End-User Manual
Datix Delegation form.
11 videos
Additional LC modules
2.9 Client Incident Management recorded webinar (in LC)
2.10 Leaders Essentials - Managing Client Incidents (retired in LC but has useful content)
2.11 SIRS for Line Managers (in LC) good scenarios and use of flow chart
2.12 Safeguarding Clients (in LC) this is the only mandatory one
PDMS resources
2.5 DATIX user guide (PDF) via PDMS
2.6 Client Incident Management Procedure via PDMS
2.7 Client Incident Management Policy via PDMS
Incident Reporting and Open Disclosure (Asynchronous eLearning) This one is mandatory for clinicians
This course will provide you with an understanding of the incident reporting process, including the principles of open disclosure, and how these are applied in the Silverchain group.
• identify the difference between an incident, near miss and hazard
• use the incident reporting process with confidence
• demonstrate the benefits of the reporting and open disclosure processes
• apply the knowledge and skills gained to actively participate in the incident management process
• understand serious incident response scheme (SIRS) mandatory reporting.
Face to face - Hands on scenario-based practice in the Datix training environment – 60mins The training approach is shifted from focusing solely on the mechanics of using Datix to understanding WHY it serves as a valuable clinical tool, followed by practical guidance on its usage.
Client incident and or Quality safety and risk representatives Q&A – 30mins
eLearning module – 60 mins
Combination and enhancement of existing modules
Existing - Incident reporting and open disclosure e-Learning
– This face to face session will focus on working through three incidents and the process of how to input Data into the system and what happens along the way.
– An opportunity for the Client incident and or Quality safety and risk representatives SMEs to present to the group.
Existing - Datix end user guide e-Learning
Software Simulations
SIRS for line managers
Leaders essentials - Managing client incidents
During this phase, participants are encouraged to create a Datix entry using the provided resources. The facilitator’s role is to prompt and guide participants through the Datix entry process, emphasising practical application rather than demonstrating an end-to-end procedure.
Integrate real-world clinical scenarios into the training. Use case studies, patient stories, or simulated situations to illustrate concepts. These scenarios need not be overly complex; the goal is not to quiz participants on immediate incident responses but to deepen their understanding of Silverchain’s client incident management procedure using Datix.
Incident scenario 2
Incident scenario 3
Incident scenario 1
Locate: Severity assessment codes
locate the SIRS flow chart
Locate Matricies
Datix training environment
Can it be updated?
If not will need to be substituted with simulation
participants to 'do' the activity guided by facilitator not just watch the facilitator
Units:
Interface
Why
What happens before it gets to you
3 types of Datix
Biggest errors
flow charts
SIRS
How it meets safety standards
Resourses
Sections
Why
resources
questions
Best Care integration
Scenartio animations
Hints and tips
Learner manual -ex call centre
useful intro
How well CC completes this?
Call Centre's role
what form looks like once CC is done
is it well filled in
what do they need to check once they get it
Teams chat
create team for Datix learners
monitored by GC
contains links and resources as well as an opportunity to collaborate
add an FAQ updated with comments from members
Members dont need to go on it but its an option
members can drop off once they are comfortable or stay on to help others
swiss cheese theory
national/state health regulations
role of silverchain governance 'Health safety and wellbeing team
checklist
best care + Datix
Leadership framework + datix
what do you already know? what you should have done (induction/e-learning etc)
pre quizzes and suggested revision based on test results
Safeguarding clients
click to edit