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Scenario: Kim Cooper and Nelson are deeply conflicted over Nelsons editing…
Scenario: Kim Cooper and Nelson are deeply conflicted over Nelsons editing job
interpersonal communication
impact
negative influence on morale and collaboration
decrease of productivity
decreased trust and causes conflict
solution
active listening
constructive feedback
clear communication channels
emotional intelligence
impact
lower employee morale
employees feel undervalued
reduced productivity
solution
developing self awareness
empathetic listening
emotional intelligence training
Conflict management
impact
employees well being
higher absenteeism rates and higher healthcare spending
solution
improving employees problem-solving skills
stress management training
mediation and bargaining
intervention from the leader of the organization
effective communication and conflict resolution
impact
team members aligned with organizations goals , roles and responsibilities
increased trust between employees
solution
harmonious work environment
collaborate with other employees efficiently
increased productivity