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CONFLICT MANAGEMENT IN THE WORKPLACE - Coggle Diagram
CONFLICT MANAGEMENT IN THE WORKPLACE
Chosen Scenario
Conflict Between Employer and Employee
Initial intense communication
Productive recommendations
Image project disagreement
Sources of Conflict
Different Viewpoints
Employer vs employee perspectives
Misunderstanding and misplaced expectations
Resistance to Change
Employee resistance to leadership
Risk to self-determination
Impact on motivation and communication
Organizational Behavior and Culture
POSITIVE
Emotional intelligence in communication
Constructive feedback
NEGATIVE
Initial harsh behavior
Employee resistance and anger
Conflict Management Strategies
Team-Building Activities
Promoting cohesion and mutual understanding
Open Communication
Encouraging constructive dialogue, active listening and feedback
Negotiation and Mediation
Facilitating mutual understanding, reaching compromises
Management Concepts
Conflict Resolution
Transforming conflicts into opportunities for growth
Encouraging innovation and creativity
Team Dynamics
Shared goals and mutual respect
Enhancing decision-making
Participative Decision-Making
Soliciting employee feedback, transparency and continuous improvement
Leadership and Emotional Intelligence
Role of Leaders
Modeling constructive conflict resolution
Inspiring trust and collaboration
Emotional Intelligence
Empathy and self-awareness
Relationship management
Continuous Improvement
Evaluation and Refinement
Regularly evaluating conflict resolution processes
Learning from successes and failures
Employee Engagement
Involving employees in decision-making
Recognizing and rewarding constructive behaviors