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Conflict Management Strategies - Coggle Diagram
Conflict Management Strategies
Beginning: Kim have dissatisfaction with Nelson
Negative organization impact
Lower emotional intelligence
Difficult in relating to others feeling
Lead to a disengaged workforce, innovation, and overall team performance.
Behaviour
Kim struggles to control her emotion's, reacts with anger.
Nelson responds with superficial small tasks.
Solution
Self awareness
To understand of ourselves and relationships
Lack of communication
Top reasons for low morale
Behavior
Kim impatient and harsh tone exacerbates the conflict, and creates hostile work environment.
Nelson’s underlying issues, leading to unresolve conflicts further miscommunications.
Solution
Effective honest conservations
Clarify misunderstandings
Active listening
Build a foundation for mutual respect and collaborations
Kim must actively listens to their points of view
Lack of empathy
Fail to connect with the speaker on an emotional level
Behavior
Kim fails to understand Nelson feelings, leading to a confrontational
Include poor listening skills and inability to handle emotional situations
Solution
Encouraging Kim and Nelson to model empathetic behavior by showing understanding each other
Positive Organisation
Compromise
This resolution techniques is often valuable skill
Behaviour
Kim must apologize to Nelson for her inconsiderate behavior
Solution
To think creatively that meet the needs of parties involved
“Win-win strategy”
Explanation of Positive/Negative impact
Emotional intelligence
Crucial for effective leadership
Managing not only your emotions but also those of others
Involve communicate effectively, motivate, and inspire others, handle stress and conflicts, and foster trust and collaborations
Communication
Vital for employees to exchange information and ideas
Essential for inspiring and motivating employees, fostering focus and collaboration for achieving success
Empathy
To understand and share the feelings of others
Leading with heart and recognizing the humanity in every employee, demonstrating compassion and care.
Compromise
Effective when you have a moderate level of commitment
Sacrificing some of their needs to which and agreement
Everyone will get exactly what they want or need
Conclusion
An understanding of utilizing emotional intelligence, effective communication, effective empathy, and a willingness compromise