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Conflict between Kim and Nelson - Coggle Diagram
Conflict between Kim and Nelson
negative emotions built-up
Nelson's dissatisfaction work
Irresponsible attitude
Kim's frustrated attitude
arrogant & self-centred
not supportive/helpful
Different needs
Kim's needs
Complete website
Helpful employees
Cooperative employees
Nelson's needs
Supportive & helpful boss
Motivation drivers
Positive work relationships
A day off
Past events
negative emotions
unsolved issues
Nelson not buying & replacing new bottle of milk
Kim acting mean and arrogant
Kim not approving Nelson's request on a day off
Kim called Nelson for a discussion in an aggresive way
Management concepts shown in scenario
Conflict management strategies
Negative
Avoidance
not doing anything
not solving problem
Accommodating
sacrifising own's need
solve for current period
apologising
Competing
uses force
termination
dominance
Positive
Compromising
creating mutual understanding
Tolerating
Collaborating
work together
find solution
Rewarding
Extrinsic
Given by boss
A day off for Nelson
Intrinsic
Derived from work
Better working relationship with Kim
Recognization
Encouragement
Non-verbal communication
Tone, eye contact, facial expression
Kim's frustrated tone
Kim rolling her eyes during discussion
expressed annoyance
Nelson toned up voice
Emotional Intelligence
Lack of mutual understanding
Lack of control of emotions
uses force to achieve needs
Improvements
Alderfer's ERG theory
Existence
basic essential needs
Relatedness
social connections
sense of belongings
Growth
personal esteem
personal acheivement
Active & empathetic listening
focusing on conversation
provide feedbacks & engagement
verbal & non-verbal
asking open ended questions
mutual understanding
understanding feelings
Reinforcing performance
Rewarding system
encouraging behaviour to repeatedly occur
Punishment
behaviours least likely to repeatedly occur
Law of effect
Constructive feedbacks
being helpful
immediate feedback
specific feedback
problem-oriented feedback