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Effective Workplace Environment - Coggle Diagram
Effective Workplace Environment
At 0m 25s
Description
At 0m 25s, Kim thought Nelson finished the milk in the office pantry and blamed him irresponsible. At the same time, Nelson too blamed Kim
Behaviour
Kim blames based on motivated reason using psychological biasness and Nelson is being judgemental
Impact
Personality based conflict
Management Concept Solution
Possessing emotional intelligence skills
At 7m 12s
Description
At 7m 12s, Kim was reading a newspaper when Nelson came into the pantry casually whistling and that annoyed Kim.
Behaviour
Nelson and Kim is lacking emotional intelligence which is a negative behaviour in the organization
Impact
Personality clash
Management Concept Solution
Interpersonal Communication
Kinesics
One-on-one coaching communication method
At 4m 10s
Description
At 4m 10s, Nelson telephoned Kim to ask for a day off on Wednesday however Kim denied.
Impact
Nelson’s social needs in the Maslow’s hierarchy will not be met and he could be affected in a way where his work quality would be discouraging and unpleasant.
Behavior
Kim has ineffective decision making skills
Daniel Kahneman's system of thinking
Management Concept Solution
Kim should adapt conceptual and decision-making skills which is associated with the capacity to recognise and address issues.
At 12m 40s
Description
At 12m 40s, Kim telephoned Nelson to meet her using a high tone of voice since there are mistakes on his copy for website but Nelson got upset about it
Behaviour
Kim is lacking leadership role which is a negative behavior in the organization.
Impact
. This behaviour is the final stage of the conflict spiral and could lead to a negative feeling or resentment towards both parties.
Conflict type-a
Management Concept Solution
Constructive feedback
Conflict management collaboration method