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Lesson 3 Mind Map - Coggle Diagram
Lesson 3 Mind Map
POV
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Example
An adult person who lives in the city needs access to a shared car 2-5 times for 40-60 minutes per week because he would rather share a car with more people as this is cheaper, and more environmentally friendly.
Steps to define the POV
- Define the user, select the most essential needs from your gathered information
- Write your definitions into a POV template (User, Need and Insight)
- Create the POV
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Empathy Map
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Users, Says and Do, Thinks and Feel, Hear, See, Gain and Pain
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