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Problems - Coggle Diagram
Problems
Inadequate environment
setup in Win11
Q/P drive
not mapped
(All)
Wrong AD group assigned
(Fixed)
StationLink
not deployed
(All)
Wrong AD group assigned
(Fixed)
Policy-J
not deployed
Escalated to HK team
(Expect to be fixed shortly)
W365 related
(W365 evaluation
key items)
Outlook
not responding
Not reproduced
during on-site support (20 May)
Teams slow
Not reproduced
during on-site support (20 May)
Desktop performance
detoriated
Not reproduced
during on-site support (20 May)
RDC related
(W365 evaluation
key items)
EUC tools
(Excel/Access)
in Office 64 bit
Confirmed the error message in
both Excel and Access during on-site
support (20 May)
This error commonly occurs when code
is incompatible with the version, platform or
architecture of this application
Conduct BU pilot &
Remediation by BU
3R
Login error
DB connection +
class not registered error
(Yamaya-san)
3R Re-installation
(Yamaya-san ... TBC)
3R TLS 1.2 UAT
(Imai-san)
Review the current
3R packaing (HK)
DN04 error
(Imai-san)
GPO added (Z JP ROOT cert missing)
(All ... fixed)
Missing tabs
(Takano-san /
Nozaki-san)
3R Re-installation
(Nozaki-san ... fixed)
(Takano-san ...fixed)
Review the current
3R packaing (HK)
VPN / W365
session related
W365 & VPN
timeout
after 15 min
of inactivity
Unable to open
Network folder
Unable to run 3R
Extended VPN session (9May)
(at least 1 hour after W365 session
is locked)
Disabled Wyse Lock screen (20 May)
Direct connection
(Remove VPN)
VPN auto-reconnect
not working (?)
(Users not aware VPN was disconnected)
3R customer search
abort (Imai-san)
Unable to run 3R
(Takano-san)