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B207: Block 3 'Building Long Term Success' - Coggle Diagram
B207: Block 3 'Building Long Term Success'
Leadership
Communicating vision
Inspiring others
Ethics
Change management
Progress
Innovation
Sustainability
Leadership : Management - Differentiating
Delegation
Identifying leadership
Five Forms
Position (Where?)
Person (Who?)
Result (What?)
Purpose (Why?)
Process (How?)
Training and development
Formal / Informal
Motivation
Maslow's hierarchy of needs
Physiological
Safety and security
Belonging
Esteem
Self-actualisation
Golden circle
Herzberg 2-factor
Flexible working
Skills
Effecting change
Future readiness
Planning for the future
Openness to change
Marketing improvement
Threats and improvement
Measuring success
Brand / Employee sabotage
Crisis management
Customer orientation
Customer communication
Relationships and marketing
Relationship marketing
Customer retention
Maximising customers' lifetime value
Loyalty ladder
Customer satisfaction and value
Indicators
Psychological
Behavioural
Economic
Relationship types
Bilateral
Seller-maintained
Buyer-maintained
Classic market
Nano
Mega
Special
Relationship life cycle
Dissolution
Commitment
Expansion
Exploration
Awareness
Internal marketing
Four levels
Line management
Internal team peer
Project peer
Internal corporate
Transactional and relational strategies
Employee types
Brand Champions
Brand Agnostics
Brand Cynics
Brand Saboteurs
Operations
Risk management
Risk matrix
Risk
Impact
Likelihood
Hazard
Failures
Environmental disruption
Product/service design
Supply failure
Processes fail
Quality control
Quality systens
ISO 9000
EFQM Excellence model
Six Sigma
Resilience managment
Strategic leadership
Efficiency
Networking
Communications
Leader : Follower relationships
Purpose
Business politics
Strategic thinking
Power dynamic
Employee relations
Inclusion
Perspectives
Legal
Regulatory
Economic
Micro
Macro
Hierachy
Organisational culture
Competing values and interests
Political astuteness
Hartley & Fletcher Framework
Relationships with other individuals/organisations
Conflict resolution
Grievance
Between managers
Group problem solving
Stakeholder analysis
Management
Processes
Measuring performance
Job structuring
Planning
Budgets
Staffing