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IFS - Coggle Diagram

- - - - customer engagement
        
        Customer Behavior Analytics
        
        Interpret
        
        Analyze
        
        Collect
        
        Hyper-personalisation-MyGoals
        
        Rewards analytics
        
        Customer 360
        
        CLTV
      - Customer value
        management
        
        PF & MFC from x-sell
        
        proactive retention
        
        Group-wide x-sell
        
        Upsell
      - Customer acquisition
        
        data enabled digital marketing
        
        customer win-back
        
        external leads generation engine
        
        prospect/lead prioritization
      - servicing and claims
        
        better claims automation
        
        fraud detection
        
        servicing inflight initiations
        
        additional AI-based servicing initiatives
      - credit management
        
        better ML-based credit scoring warnings systems
        
        Collections optimization
      - Advisor productivity
        
        advisor and branch network optimisation
        
        salesforce effectiveness - geospatial optimisation
        
        advisor performance prediction and management7
        
        advisor churn
        
        propensity for annual meeting leading to sales
        
        propensity for financial planning needs
        
        incentives optimisation
      - corporate functions
        
        AI-driven recruiting
        
        reduced attrition
        
        talent incubation
        
        talent gap
        
        upskilling
      - GenAI capabilities
        
        Hyper Personalisation
        
        Next Best Product
        
        Next Best Action
        
        Advice
        
        Channel
        
        Tone
        
        Individualized Content and Communications
        
        To Advisors
        
        To Client
        
        Advisor CoPilot
        (Synthesize content and suggest content generation)
        
        Coding Assistant
        
        Coding autocomplete
        
        Debugging
        
        Refactoring
        
        Code rewrite
        
        Gen AI powered Self Service
        (Virtual SMEs)
        
        "conversational"
        Interactive conversations
        
        IVR
        
        Chatbots
      - OMI
        
        Claims and Fraud Analytics (claims steering, fraud, repair network)
        
        distribution enablement (X-sell, upsell, retention)
        
        pricing (technical and market)
        
        Business Intelligence Priorities in Speciality
        
        CGIC
        
        Reinsurance data quality initiatives
      - OM Bank
        
        underwriting
        
        high risk customers - early warning
        
        Advanced credit assessment models
        
        segmentation
        
        contact strategy
      - OMI Retail
        
        Repair Network Optimization
        
        Claims Steering
        
        Labour Rates
        
        Fraud
  - - - Structured Data
      - Unstructured Data
    - - North Star enterprise architecture and IT strategy
        
        Plan
        
        Resources
      - enterprise-wide
        technology design principles
        
        Business capability-driven
        
        Central and federated
        governance, federated execution
        
        Architecture Governance
        implementation
        
        Customer-centric
        
        Modular and reusable
        
        Simplified/standardized
        
        Security by design
        
        Data driven
        
        Cloud native and resilience architecture
        
        Refactor target state IT applications for
        cloud native deployment
        
        DevSecOps best practice
        
        Build vs buy
        
        Cost for value
        
        Institute a transparent cost of ownership
        framework to manage IT application expenses
        
        Track Cloud spend
      - Modern and decoupled Enterprise architecture
        
        Adopt uniform technology and architecture
        standards for the channel front-end
        
        Business logic decoupling
        
        API consolidation
        
        API management solution
        
        Pilot implementation of API strategy
        
        establishing a core decommissioning team
        
        detailing the decommissioning roadmap
        
        Formulate a business case
        
        Setting up a tool based tracking system
        
        constructing a data platform for agile data consumption
        
        Follow the NIST cybersecurity framework
        
        Enable a two speed architecture
        
        fast speed customer
        centric
        
        microservice based front end
        
        Developing a roadmap for the integration of architecture of OMI, OMF, and OMAR regions
      - Simplified IT application landscape
        
        Capture in CMBD
        
        Deduplication of functionality
        
        Single source of truth
        
        streamline integration between legacy systems, using existing technologies
        
        IT application rationalisation / consolidation
      - Standardize business capability mapping practices
      - Unified Partnership Ecosystem
      - Development and Engineering Practices
      - Set -up operating cadence
      - Architecture Review Board
        
        Tools Standardization
        
        ETL?
        
        Analysis?
        
        Visualization
        
        Define Architecture Principles
        
        Review changes requested
      - Infrastructure Allocation and Utlization
      - Operating Model for data provisioning / enablement
    - - SAT
      - MyOldMutual App
      - MyGoals
      - Data-first, cloud-first development
        
        legacy decommissioning roadmap
        (linked to replatforming roadmap)
        
        refactoring of “lift and shift” applications
      - DAE Platform (One Connect)
      - SMEgo
      - Two Pot
      - SMARTGoals
      - OMARi (Digital Advisor Enablement)
      - Next176
      - Object Star decommissioning
  - - - A/B Testing
    - - Protect
      - Savings
      - Investments
    - - Simplicity
      - Accessibility to solutions
      - Single Sign On
      - Single Digital ID
  - - - High Priority Journeys (30 servicing journeys)
        
        optimize
        journeys experience
  - - - Data Quality
      - Velocity, Veracity, Variety
      - Master Data Management
        
        GCS Automated Quality Checks
        
        GIS Automated Quality Checks
        
        Clarify Product Needs and Migration Plan
      - Data Classification
      - Data Retention
      - Data domain prioritisation roadmap
        
        Customer
        
        Product
        
        Advisor
        
        Employee
        
        Alignment with use case roadmap
        
        Rest (External, ESG)
      - Data Governance
        
        PF (data remediation priroties)
        
        OMC (Data Strategy and Roadmap)
        
        Data Steward and Data Owner Appointment
        (to prioritize, mobilize resources, remove blockers)
        
        OMC
        
        MFC
        
        Wealth
        
        DDA Management Team
    - - Metadata Cataloguing
      - Data Accessibilty
      - CDE Identification
      - Data Security
      - Data Quality Priortization
      - Data Policies
    - - Data Mesh
      - Data Fabric
      - BI Migration
      - Data Migration Roadmap
      - Appoint Architects
        
        Metadata/Atation
        
        DataWarehouse/Redshift
        
        Virtualization/Denodo
      - Data Lake / Platform
        
        Decommission Legacy Data Warehouses
        
        Legacy Data Migration to AWS Cloud
        
        Conform and refactor layers of target data lake
        architecture
        
        Standardize data integration through CDC
    - - Technical Adoption
      - Implementation (Business Adoption)
      - Supported by Translators
      - Separate BI/MI Capabilities
        from Analytics
  - - - Implement DevSecOps practices consistently
    - - testing
      - environment configuration
      - CI/CD pipelines
- - - - Real Time
      - Two Way
      - Guided
      - Good Quality
      - Continue from last conversation
      - Cross Channel flexible engagement
      - Contextual
      - Hyper Personalized at Scale
        
        Modularization of Guidance
        
        No Guidance
        
        Low Guidance
        
        Self-Led
        
        High Guidance
        
        Modularization of Products
        
        Modularization of Services
        
        Driven by Real Time Data and Insights
    - - SA
      - OMAR
  - - - Accessible
      - Realistic
      - Intuituve
      - Adaptive
    - - hyper-personalized Next Best Action (NBA) recommendations
      - Personalized Financial Plan -To Know, Plan and Act
- - - - Banking products
        
        Day to Day Finances
      - Secured Lending
    - - Insurance Cover
        
        disability insurance
        
        critical illness insurance
        
        life insurance
        
        short-term Insurance
        
        income protection
        
        Medical Insurance
      - Emergency Fund
      - Investment Products
      - Estate Management
  - - - for All Products
      - for All Services
      - for All Partner Offerings
      - Next Best Action Linked
- - - - Data Scientist
      - Data Engineer
      - Data Translator
    - - Chapter Lead
      - Scrum Master
      - Agile Coach
      - Product Owner
      - Business / Feature Analyst
    - - Front End Dev
      - Back End Dev