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Shaping business opportunities Building long-term success success - Coggle…
Shaping business opportunities Building long-term success
Marketing
Relationship marketing
Loyalty
Value
Satisfaction
Commitment
Trust
Orientation
Communication
Types of relationship
Classic
Special
Mega
Nano
Business
Crisis Management
Internal
Sabotages
Consumer brand
Employee
Customers
External
Scandals
Measuring success
Relative price
Customer satisfaction
Gross margin
Profits
New products
Availabilty
Leadership
Person
Result
Position
Purpose
Process
Culture
Internal marketing
Communication
Line management
Internal team peer
Internal project peer
Internal corporate
External
Macro
Micro
Quality
Cost
Defects
Prevention
Appraisal
Assurance
Control
Operational risk & resilience
Hazards
Technology
Supply chains
Organisations
Customers
Impacts
Very low
Low
Medium
High
Very high
Likelihood
Rare
Unlikely
Possible
Likely
Almost certain
Tools of quality
Histogram
Control chart
Scatter diagram
Pareto chart
Stratification
Checklist
Improving performance
Importance-performance matrix
Urgent action
Improve
Appropriate
Excess
Change management
Corporate social responsibility
Resistance to change
Innovation
Sustainable transformation
Change leadership
