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SHOFO SACCO - Coggle Diagram
SHOFO SACCO
Observation Points
Member Services
Loan Processing
Meetings
Customer Feedback
Technology Use
Knowledge Assess
Documentation
Automated Technologies
Common Repository
Periodical Audits
Training Programs
Ongoing Regular Training Sessions
Mentorship Programs
Knowledge Gaps
Gaps in Both Explicit and Tacit Knowledge
Causes of Knowledge Gaps
Insufficient Documentation
Lack of Top-Level Assistance
Lack of Shared Information
Employee Engagement
Importance of Employee involvement
Strategies for improving employee involvement
Regular Communication
Success Recognition
Proffessionaldevelopment opportunities
Supportive Work Environment
Feedback Mechanism
Instruments for Collecting feedback
Surveys
Interviews
Importance of Feedback
Insights for Stakeholders
Data Driven Decisions
Area of Developing