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Current challenges - Coggle Diagram
Current challenges
Internal communication
No email response
No regular meetings
Lack of alignment in the comms channel
Structure & style (standards) - professional communication
Ineffective communication
Lack of proactive communication / not informing the correct stakeholder
Consistent communication
Dealing with drivers
Concerns
Issues
Lack of consistency
Dispatchers vs. drivers
Planning
No daily tasks schedule
No follow up
Consistent reporting
Tracking progress, results
Lack of clarity on roles & responsibilities
Who does what
Who reports to whom and what
Job descriptions & roles
Financials
Being behind
Lack of being proactive (late fees, ex)
Lack of resources
Staff
Accounting
2 Dispatchers
Currently recruiting ongoing
Road supervisor
Garage mechanic
Back-up dispatcher
Lack of processes
No reporting
Putting out daily fires
Fleet issues
Time management
Lack of teamwork
Performance management