Block 3:
Building long-term success
Change management
communicate the change vision
establish a sense of urgency
generate short-term wins
develop a vision and strategy
anchor new approaches in the culture
Cost of quality
Innovation strategies for value
Prevention costs - making sure errors dont happen
Appraisal costs - cost of establishing and measuring the level of quality in a product or service.
Internal costs of defects - cost of identifying and rectifying defects during production
Employee relations
A transitioning of all or part of a business that alters the way in which is operates and generates income
Operational risk
Quality Assurance and Quality control
Leadership
Value Accounting
external cost of defects - costs relating to issues with quality which do not arise until after the customer has received the product or service.
QC
Reactive measures taken as a result of a fault being found post-production
QA
Steps taken during production in order to ensure that mistakes arent made - preventative.
Historical value - the amount that was paid for something when it was sold or purchased in the past
Fair value - takes into account increase in value, current markets and availability
The innovation value chain
Problem solving
Transformation
Reconfiguring
Reflecting
Conversion (strategy)
Diffusion (leadership)
Idea generation (creativity)
Partnership - mutual between employer, union and employee
Supply failures
Failures within operations processes
HRM - managerial authority with no union involvement
Traditional - governed by managers and unions
Design failures
Environmental disruption
Customer failures