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Module 4 - Coggle Diagram

- - - - that enables users to perform
    - - who is affected by the action
    - - how to measure action's effectiveness
- - - - similarity between you and users
- - - - amp up the good
        
        HMW make keeping track of tickets a fun competition among friends?
        
        think of how you might use any positives
        in the problem as a solution
      - explore the opposite
        
        HMW create a way to lose tickets?
        
        think of how you'd solve the opposite of
        the problem you've outlined
      - change a status quo
        
        HMW make a non-paper concert ticket?
        
        think of ways to completely change the process
      - break the point into pieces
        
        HMW keep the customer's ticket from getting lost?
        
        HMW make a lost ticket easier for the security team to handle?
        
        helpful for long, complex problems
      - remove the bad
        
        HMW make a way for concert goers to enter a venue without needed a ticket?
        
        think of how to remove the negative part of the problem entirely
      - go after the adjective
        
        take any negative adjectives and try to turn them into positives
        
        HMW make the entry to a concert venue less stressful
        for ticket holders?
      - question an assumption
        
        remove or change any processes that you assume have to be in place
        
        HMW remove the security check process at a concert?
      - create an analogy using the established need or context
        
        think of ways to compare this user experience to another experience
        
        HMW make going through security like playing a video game?
      - identify unexpected resources that can provide assistance
        
        think of how the problem might be solved by a resource that isn't mentioned in the problem statement
        
        how might facial recognition software help manage concert entry?
  - - - do a creative warm-up exercise
        
        draw person next to you without looking at your paper
      - make sure your problem is well defined
        
        develop a set of Rapid Sketches for one HMW question or 1 problem statement at a time
      - don't judge your ideas
        
        sketch every idea, no matter how crazy it might seem
      - include a diverse group
      - ideate in a comfortable environment
      - don't be afraid of sketching
        
        just need to clearly communicate your ideas. Stick figures are fine