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Scene 4:00mins - 5:02mins - Personality Clash - Coggle Diagram
Scene 4:00mins - 5:02mins - Personality Clash
Negative behaviours
Poor communication
Transmission of infomation
Poor listening skills, hostility, fustration
Demotivation
Maslow's Hierarchy of Needs
Nelson's need are not being met
Competing Needs
Kim: needs the work done; Nelson: needs a break
Poor emotional intelligence
Understanding and regulating emotions
effective leadership
Kim has poor emotional intelligence
Positive ways to improve through effective management strategies
Improve communication
Two, open communication
Creates trust and engagment
Compromise and Collaboration
both feel they are right
find a middle ground
Develop positive workplace environment
Change style of leadership
Impact staff motivation
Kim is currently an autocratic leader
overly critical
Should adopt a more dynamic style in which she would become more approachable
Mediation
neutral 3rd party
facilities a safe and supportive environment