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How leadership builds long-term success - Coggle Diagram
How leadership builds long-term success
Improvement
Change management
Change leaders
Top down implementation
'Human dimension' : bottom up implementation
Kotter 8 step process
Guiding coalition
Change leadership: making change go faster and smarter
Quality
Compares expected outcome with the actual outcome of a process
Directly relates to long term viability
Strategic improvement
Slack's Importance-Performance Matrix
Leadership action
Motivation
Internal marketing
Improve customer oriented behaviour
Coherent brand identity
Internal communication
Line management communication
Risk management
Operational risk
Operational resilience
Leadership ability to respond to and withstand events
ORM programme
Derives authority from business objectives set by leaders
Protects and maintains services and ensures continuity of operations
Crisis management
Damages brand's reputation
Scandals
Leaders trained and aware of their strengths and weaknesses
Customer relationships
Relationship marketing
Builds relationships so that objectives are met