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LEADERSHIP image OU Example: https://www-emerald-com.libezproxy.open.ac…
LEADERSHIP
OU Example:
https://www-emerald-com.libezproxy.open.ac.uk/insight/content/doi/10.1108/SD-03-2024-0031/full/html
"Findings
In an ever-changing business world, it is essential to have strategic leaders who utilize their role to their full potential in order to adapt to emerging economies, changing climates, or significant disruption."
Golden Circle
2.How
(feelings/success)?
Bookings/Room/Restaurant/Delivery/Staff
3.Why
(believe/leadership::smiley:)?
"Overachieving" Customer satisfaction/expectations
1.What
(behaviour)?
The Palm Bay Hotel - Accommodation/Dining/Concierge
Herzberg’s two-factor
theory of motivation & hygiene
job satisfaction/dissatisfaction
motivate
: :check:
progression/personal growth/recognition
purpose/achievement
value/responsibility
vice-verse
demotivate
: :red_cross:
"
absence
"
benefits (e.g.salary,pension)
relationships
company policies
working conditions
supervision
bye-in/not
Maslow’s hierarchy of needs
(5 levels)
2
-Safety&security (
feel safe
)
e.g.health(no stress)/employment/social abliity
3
-Love/belonging
e.g.friendship/sense of connection
1
-Physiological (
basic comforts
) e.g.breathing/water/food/shelter
4
-Esteem (
valued
)
e.g.respect from others/confidence
5
-Self-actualisation (1-4=
high-performing
) e.g.morality/acceptance/meaning/inner potential
negative
positive
(2)
(5 forms/training)
Someone who has the authority and power to guide and direct other
s
Position:
hierarchy/situated?
: :arrow_up_down: :left_right_arrow: can be anywhere
Purpose:
defining actions?
e.g.clear vision & set of guiding principles
Result:
performance?
e.g.achieving measurable outcomes
processes?
e.g.set measurable goals and challenges the team can achieve
actions?
e.g.lead by example
Process:
enacted?
(e.g.leader/followers(staff)/context/outcomes)
Person:
(potential/inspire/achieve)
personality?
e.g.empathy/transparency/influence/purpose
qualities?
e.g.honesty/integrity/self-awareness
inspire
Training:
(person & business)
skills & strategy development
influence
influence
Strategic leadership
(1)
Involves guiding and directing the organization’s overall goals and vision
leadership
(understanding strengths/weaknesses/service users)
personnel/staff/customers
(understands and listens)
main idea
(understanding of organisation)
link
define/inspire
influence
influence
