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Live Ops Refresher - Coggle Diagram
Live Ops Refresher
4 - Pro
Clock in and Clock out issues - No Captain
Running late to shift
No tracking
Geofence - This is not the address
Lost on the way to the shift
Time sheets
Hour adjustment
Overstaffed/sent home
Ticket examples for each scenario
3 - Captain
Captain ticket process
Redirect to support
Captain ticket examples
1 - Live Ops Inbox
Why do we have a Live Ops Inbox?
Live Ops Inbox expectations
Live Ops Journey Map
2 - Live Ops roles
Captain
Partner
Pro
0 - Pre Quiz
5 - Post Quiz