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Performance evaluation - Coggle Diagram

- - - - a) what needs to be monitored & measured
      - b) the methods for monitoring, measurement, analysis & evaluation needed to ensure valid results
      - c) when the monitoring & measuring shall be performed
      - d) when the results from monitoring & measurement shall be analysed & evaluated
  - - - customer surveys
      - customer feedback on delivered products & services
      - meetings with customers
      - market-share analysis & compliments
      - warranty claims & dealer report
  - - - a) conformity of products & services
      - b) the degree of customer satisfaction
      - c) the performance & effectiveness of the QMS
      - d) if planning has been implemented effectively
      - e) the effectiveness of actions taken to address risks & opportunities
      - f) the performance of external providers
      - g) the need for improvements to the QMS
- - - - 1) the organization’s own requirements for its QMS
      - 2) the requirements of this International Standard
- - - - a) the status of actions from previous management reviews
      - b) changes in external & internal issues that are relevant to the QMS
      - c) information on the performance & effectiveness of the QMS
        
        1) customer satisfaction & feedback from relevant interested parties
        
        2) the extent to which quality objectives have been met
        
        3) process performance & conformity of products & services
        
        4) nonconformities & corrective actions
        
        5) monitoring & measurement results
        
        6) audit results
        
        7) the performance of external providers
      - d) the adequacy of resources
      - e) the effectiveness of actions taken to address risks & opportunities (see 6.1)
      - f) opportunities for improvement
  - - - a) opportunities for improvement
      - b) any need for changes to the QMS
      - c) resource needs