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Leadership - Coggle Diagram
Leadership
5.1 Leadership & Commitment
5.1.1 General
a) Taking accountability for QMS effectiveness
b) Establishing quality policy & objectives compatible with organizational context & strategic direction
c) Integrating QMS requirements into business processes
d) Promoting process approach & risk-based thinking
e) Ensuring availability of QMS resources
f) Communicating importance of effective quality management & conformity to QMS requirements
g) Ensuring QMS achieves intended results
h) Engaging, directing & supporting personnel for QMS effectiveness
i) Promoting improvement
j) Supporting leadership in other management roles
5.1.2 Customer Focus
a) customer & applicable statutory & regulatory requirements are determined, understood & consistently met
b) the risks & opportunities that can affect conformity of products & services & the ability to enhance customer satisfaction are determined & addressed
c) the focus on enhancing customer satisfaction is maintained
5.2 Policy
5.2.1 Establishing the quality policy
a) Appropriate to organizational purpose and context & supporting strategic direction
b) Providing a framework for setting quality objectives
c) Commitment to satisfy applicable requirements
d) Commitment to continual improvement of the QMS
5.2.2 Communicating the quality policy
a) Availability and maintenance as documented information
b) Communication, understanding, and application within the organization
c) Availability to relevant interested parties
5.3 Organizational roles, responsibilities & authorities
Assignment, communication, and understanding of responsibilities and authorities
Assignments for:
a) Ensuring QMS conformity to standards
b) Ensuring process effectiveness
c)Reporting QMS performance and improvement opportunities to top management
d) Promoting customer focus
e) Maintaining QMS integrity during planned changes