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Long Queuing and Waiting Time - Coggle Diagram
Long Queuing and Waiting Time
Customer Focus Approach
Technology Adoption
Mobile App Development
To update real-time waiting time for nearby stations
To make prepayment for fuel in advance to decrease payment time
To update and provide promotions & off-peak hours discount
Gas Station Owner Focus Approach
Technological Implementations
Adopting Automated Payment Systems
Self-service kiosks
Contactless Payment lanes
Implement Queue Management Systems
Real-time update of waiting time
Flow re-direction & lane guide
Operational Strategies
Optimize Staff Shifts
Increase staff during peak hours
Scheduling Incentives
Discounts during off-peak hours
Implement multi-option lanes
Separate lane through payment methods
Infrastructure Improvements
Redesign Station Layout
Re-design traffic flow
Separate entry and exit paths
Increase Number of Pumps
Provide additional Mobile Pumps