Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chapter 3 : Collaboration and Business Etiquette - Coggle Diagram
Chapter 3 : Collaboration and Business Etiquette
Communicating Effectively in Teams
Types of Teams
A team is a unit of two or more people who depend on another to achieve a shared goal
Participative management :
the effort to involve employees in the company’s decision making
Permanent or temporary
Committee, problem-solving, project, creative, cross-functional
Advantages
More information and knowledge
Learning opportunities
Boldness
Accountability
Trust building
A broader range of viewpoints
Buy-in for solutions the team creates
Improved performance
A sense of community in good times and bad
Disadvantages
Groupthink
Hidden Agendas
Cost
Overload
Characteristics of Effective Teams
A shared sense of purpose and compatible values
A clear and challenging goal
A belief in the value of the team’s efforts
Skilled and insightful individuals needed to achieve the goal.
A size that aligns well with the team’s responsibilities
Positive behavioral norms that promote psychological safety.
A willingness to put the team’s needs ahead of individual needs
Open and honest communication
Group Dynamics
The interactions and processes that take place among team members
Team Roles
Team maintenance roles
Focus on the interpersonal and social aspects of being on a team
Task-oriented roles
Focus on work quality and productivity
Stages of team development
Forming
Storming
Norming
performing
Adjourning
Virtual Teams
members work in at least two different locations and rely on technology to communicate and collaborate
Benefits
Pull together the best people for a task
Take advantage of the benefits of telecommuting
Increased engagement and productivity
challenges
Technology limitations
Interpersonal communication issues
Tips for success in virtual team environments
Keep teams as small as possible
Launch with an in-person event
Use the best technology available
Clarify the purpose of every tool
Keep distance members in the loop
Don’t rely solely on written communication
Collaborating on Communication Efforts
Collaboration Agreements
Writer-editor relationships
The simplest collaboration is when one person reviews the work of another
Always clarify roles and expectations before starting any
collaborative project
Full collaboration
Working together from the beginning of the project through to the end
Lots of potential but must be planned and managed
Tips for success
Agree on the goals first
Map out how the work will be done
Take advantage of each person's strongest skills
Establish frequent checkpoints
Accept different writing styles
Giving and Responding to Constructive Feedback
Think through suggested changes carefully
Discuss improvements rather than flaws
Focus on controllable behavior
Be specific
Keep feedback impersonal
Verify understanding
Time your feedback carefully
Highlight any limitations your feedback may have
Technologies for Collaborative Communication
Collaboration Systems
Content management systems (CMS)
Wiki
Shared online workspaces
Social networks
Workgroup messaging systems
Intranets and extranets
Collaboration via Mobile Devices
Unified Communication:
Integrates capabilities such as voice and video calling and conferencing, instant messaging, and real-time collaboration software into a single system
Artificial Intelligence (AI) Collaboration
Making meetings productive
Preparing Meetings
Define meeting's purpose
Select participants
Choose venue and time
Set agenda
Leading and Contributing to Efficient Meetings
Keep discussion on track
Follow agreed-on rules
encourage and moderate participation
Don't interrupt
Use mobile devices respectfully
Close effectively
Putting Meeting Results to Productive Use
Meeting Minutes
Summary of the important information presented and decisions made
Record all key information, especially regarding responsibilities that were assigned during the meeting
Conducting Virtual Meetings
Virtual Meetings:
Meetings in which people connect via a form of communication technology for long-distance members
Virtual meeting systems
Range from video, audio, text softwares to real-time collaboration systems and telepresence systems
Tips for successful virtual meetings
Make sure the meeting has a well-defined task
Provide pre-study materials
For large meetings, assign people to specific roles
Make sure everyone has up-to-date versions of tools
If all the participants don’t know each other, the facilitator should perform introductions
, the facilitator should explain how to pose questions.
log in on time
Be present, mentally and emotionally
Mute your audio input
make sure your keyboard or device won’t distract others.
summarize what has been discussed
periodically check in with each person
Business Etiquette
Workplace
Business Styles
Business formal
Business professional
Business casual
Casual
Social Settings
Online
Telephone
Mobile Device