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Level 1, Issues with moderate impact; localised concerns; general customer…

- - - - Direct to Local team
        
        Maintain record of contact and monitor
    - - Work with relevant team to determine appropriate response
        
        Supply to managers of local social media for publication.
        
        Issue Status
        
        Resolved
        
        No further action
        
        Continues to generate traffic exceeding 100 mentions and notifications in monitoring systems.
        
        Escalate to Level 2
    - - National Helpline
        
        Log as per standard procedures for response within SLA.
      - Regional social owner
        
        Review and respond as per in hours when noted.