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Customer sends email
info@smartbox.com, Customer sends an
email to…
Customer sends email
info@smartbox.com
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The e-mail is currently assigned to this auto-response template Customer_Service_FR_Auto_Reply/AutoResponseEmail 
This email is being used in several tests in Salesforce. There is a chance this change would impact those tests:
CaseAP01UpdateCaseOwner_Test.cls
CaseAP02SLA_Test.cls
SmsToCustomerTest.cls
ViewCaseControllerTest.cls
This email is used in several case automation rules:
FR_SBX_Book_online_FAQ
FR_SBX_Change_Cancel_booking
FR_SBX_Exchange
FR_SBX_Lost_voucher
FR_SBX_Validity
There are 2 email templates from Alteryx FR
that mention this email. Not sure if they are still in use after Alteryx decommission.
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Customer sends an
email to info@smartbox.com
email-to-case info@smartbox.com
creates a case
flow automates case info
Country: FR
Brand: SBX
voucher number: 00000000
Status: closed
Case reason: Communication
When: Other
While: Other
What: Duplicate
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Process builder automates case info
Pro_01 Case Country and Brand
French Smartbox Customer
Country: FR
Brand: SBX
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