Workplace Scenario: Kim and Nelsons Conflict

Management Concept 2: Conflict Resolution

Management Concept 4: Trust and respect

Management Concept 3: Emotional Intelligence (EI)

Negative Organisational behaviours

Management Concept 1: Communication

Conflict Escalation

Emotional Intelligence Deicits

Lack of Communication

Dismissive Respinse from Kim

Importance of Effective Communication

Active Listening

Clarity in Message Delivery

Empathy in Communication

mediation

Negotiation

Compromise

Importance of Prompt Resolution

Importance of EI

Role in Workplace interactions

Impact on Conflict Resolution

Strategies for Developing EI

Importance of trust in Workplace

Building Respectful Relationships

Transparency and Consistency

Mutual Appreciation