Workplace Scenario: Kim and Nelsons Conflict
Management Concept 2: Conflict Resolution
Management Concept 4: Trust and respect
Management Concept 3: Emotional Intelligence (EI)
Negative Organisational behaviours
Management Concept 1: Communication
Conflict Escalation
Emotional Intelligence Deicits
Lack of Communication
Dismissive Respinse from Kim
Importance of Effective Communication
Active Listening
Clarity in Message Delivery
Empathy in Communication
mediation
Negotiation
Compromise
Importance of Prompt Resolution
Importance of EI
Role in Workplace interactions
Impact on Conflict Resolution
Strategies for Developing EI
Importance of trust in Workplace
Building Respectful Relationships
Transparency and Consistency
Mutual Appreciation