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Workplace Scenario: Kim and Nelsons Conflict - Coggle Diagram
Workplace Scenario: Kim and Nelsons Conflict
Management Concept 2: Conflict Resolution
mediation
Negotiation
Compromise
Importance of Prompt Resolution
Management Concept 4: Trust and respect
Importance of trust in Workplace
Building Respectful Relationships
Transparency and Consistency
Mutual Appreciation
Management Concept 3: Emotional Intelligence (EI)
Importance of EI
Role in Workplace interactions
Impact on Conflict Resolution
Strategies for Developing EI
Negative Organisational behaviours
Conflict Escalation
Emotional Intelligence Deicits
Lack of Communication
Dismissive Respinse from Kim
Management Concept 1: Communication
Importance of Effective Communication
Active Listening
Clarity in Message Delivery
Empathy in Communication