log audit process :check: ;
figure 13.5 internal log activities and other corp operations get reviewed by the logs team, to identify what affects corp strats or the logs, which leads to finding key variables and how to measure them; which is broken into , customer service effectiveness, logs efficiency, assets utilization and competitive practices.
Based on the combination of problems it results in either external audits which then leads to surveys of customers or internal audit which then leads to internal reviews and using existing files to gain a stat analysis.
Thus creating a result leaving the org with 3 options, trade-off analysis see what needs to be exchanged or changed, key answers gaining a definitive solution to a problem, or descriptive the final system, to see what the actual problem is, from there we id expected performance, the Id key variables to be changed, which is the given back in the form of feed back.
Logs audit team,
should incl. those involved in managing or performing logs activities, such as warehousing, customer service and traffic, and those who use logs services, such as other corp functions. Particularly MIS and finance/accounting and even external customers.
- Team may incl. Sales, mft and key customers; the variety of multiple functions, improves cooperation and support , as well as giving the logs more visibility and a broader org perspective.
Review of Org strat,
the corp mission, goals, and strats must be reviewed early in log audit to provide an overall direction and perspective. the strat of both marketing and prod. should be reviewed to ensure the logs objs and activities are supporting these key business functions. In more
this process helps us id;
- Crit areas for review and focus on the log audit
- Important logs performance measures in the eyes of the customers
- Alt strat to achieve desired objs.
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Development of key issues to investigate;
To develop a comprehensive assessment of logs performance on key activities, the questions should be broad enough to id potential opportunities and barriers to logs adding to the compAdv;
- What is the org overall CS strat and what should it be?
- How should the overall customers service strat and what should it be?
- What approaches to logs are the competition using. and what are their strengths and weaknesses?
ID crit measures and vars;
Once key questions, have been ided, the logs audit team can determine how it will judge whether logs is meeting the org objs.
- If all 4 are properly done they need to be internal and external audits
CS effectiveness;
the cat address issues such as order cycle time, and order cycle consistency, fill rate, response times to customer enquiries and flexibility to adapt to changes in order quantities, delivery dates
Logs Efficiency;
This cat focuses on the costs of meeting CS obj, such as the cost of transportation, warehousing, invent management, purchasing, order entry
Asset Utilization;
This cat considers the efficiency and effectiveness of asset use, focusing on invent, storage facilities
Analysis of competitor performance;
It is important to measure how the org performance of logs activities compares with that of other orgs, basically benchmarking, and may consider the performance of both competing and non-competing orgs concerning important CS activities and asset utilization.
AUDITS
External audit;
it involves a survey, interviews or focus group with various customer constituencies. It is important to reach a representative mix of the firm's customers in terms of their size, rate of growth and product demand.
- How are current log sys performing in customers' eyes?
- how would the customers like the sys to perform
- How do these perceptions compare with customers' perceptions of the performance of the competition's logs sys?
- Does the firms performance meet customer requirements?
- What changes in the customer requirements are anticipated in future?
- Firms will often higher outside sources to conduct interviews to create an unbiased feedback
Internal audit;
involves collecting data from the firm's own operations, and examining external documentation and flows within the orgs logs processes. To properly and consistently address the relevant logs interfaces with other functions, a formal interview guide.
- What is the activity level in the area?
- What are the key performance parameters?
- Who is empowered to make decisions?
Analysis of Results;
on completion of the internal and external audits, the logs audit team is ready to analyse the ided trade-off opportunities and review the key questions orginally developed to ensure that they have beend addressed.
- based on the analysis, the team should be able to develop and recommend a strat and supporting measurements needed to monitor the progress made in pursuing that strat.
- Helps forecast unforeseen consequences.
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review of org strats helps the log audit team focus on areas and issues to be investigated in audit process
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