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Quality Standards and Certifications - Coggle Diagram

- - - - quality assurance - a broad process for preventing quality failures.
        
        quaility improvement - the systematic approach that is guided by data to improve the quality and safety.
        
        ISO 9000 - a series of five international standards, from ISO 9000 to ISO 9004, for achieving consistency in quality management and quality assurance in companies throughout the world.
        
        ISO 14000 - a series of international standards for managing, monitoring, and minimising an organization's harmful effects on the environment.
- - - - appraising - critically judging the trustworthiness and relevance of the evidence
        
        aggregating - weighing and pulling together the evidence
        
        applying - incorporating the evidence into the decision-making process
        
        assessing - evaluating the outcome of the decision taken
        
        Total Quality Management (TQM) - an integrated, principle-based, organizationwide strategy for improving product and service quality.
- - - - delegate with authority
        
        handle difficult situations with tact and diplomacy
        
        Malcolm Baldrige National Quality Award (MBNQA) - consists of seven things: leadership, strategy, customers, analysis of management, employees, operations, and results. An award to raise awareness go quality management and recognize U.S. companies that have implemented successful quality management systems. The award is the nation's highest presidential honor for performance excellence.
- - - - be clear and open with communication
        
        establish joint development and improvement of products and processes
        
        have a joint understanding of customer needs
        
        openly share information and plans for the future
        
        ASQ (American Society for Quality) - provides its members with certification, training, publications, conferences, and other services.
- - - - increase in knowledge sharing between groups and teams
        
        there will be a strong focus on creating value for customers
        
        more satisfied workers who are enthusiastic and proud to work for your organization
        
        EFQM Excellence Award - consists of nine criteria: leadership, strategy, people, partnerships and resources, processes, products and services, and various types of results.
- - - - recognising and eliminating losses in the process
        
        co-creating environments that support self-recovery processes
        
        Deming Prize - the longest-running and one of the highest awards in the world. It recognizes both individuals for their contributions to the field of quality and businesses that have successfully implemented exemplary systems that promote quality of goods and services.
- - - - analyse data and identify root cause of problems
        
        approval: data analysis
        
        design and build improved process solution
        
        pilot the improved process