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2024 Initiatives :fire:, Improve Delivery Speed :checkered_flag: - Coggle…
2024 Initiatives :fire:
Customer Satisfaction
:smiley:
Need to measure base value in order to track progress
Idea: Auto-send CX survey at end of Phases
Simple questions, score and data into teamwork
Consistent Communications
Team Enablement
:star:
New Processes
New Data Tools
Cross-Functional Training
Data Improvements
:unlock:
Link Freshdesk tickets to Active Projects in teamwork
Reporting
Add CX Contact to teamwork Project(s)
Customer Resources
:pencil2:
Practice Lead
PairSoft 101 Materials
SOW Process
Automations
:explode:
Task Alerts
Project Owner Alerts
Accounting
Survey Inputs
Videos
Improve Delivery Speed
:checkered_flag:
ID Bottlenecks and address incrementally
Use Automations where possible
ID Root Causes
ID 'Quick Fixes'
Ensure Data Flow between team members
Use Reporting to Elevate Potential Issues