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Leadership, Innovation and building long-term success - Coggle Diagram
Leadership, Innovation and building long-term success
What is leadership? :
Identifying leadership :
Limitations and boundaries
What makes good leadership?
:check:
Behaviour
Inspire
Motivation
Approach
Training
Development
Target setting
Operational risk and resilience
Hazards
Impact
Likelihood
Managing risk
Leadership and Motivation
Effects on Customers/ Employees
Motivational Theories
Herzberg's two-factor theory
Presence of motivation factors
Absence of hygiene factors
Maslow's hierarchy of needs
The Five Levels
Self-actualisation
Esteem
Love/belonging
Safety and Security
Physiological
The importance of quality
Business sustainability
Quality management
Cost of Quality
Quality assurance
Quality control
Quality systems
Culture in relation to leadership
Gender
How can workers be heard?
Representative industry voice
Voice matters
Trade Unions
Empowering workers
Equality
The 7 Key tools to controlling quality
Identify problems
Tally chart
Stratification
Pareto chart
What is the cause?
Cause and effect chart
Correlation?
Scatter diagram
Improvement
In control?
Control chart
Relationship marketing
Benefits
Cost effectiveness
Customer lifetime profitability
Customer
Loyalty
Commitment
Trust
Orientation
Value
Satisfaction/Dissatisfaction
Communication choices
Types of relationships
Classic
Mega
Special
Nano
Marketing loyalty ladder
Purchaser
Client
Prospect
Supporter
Advocate
Partner
Five Phases
Expansion
Commitment
Exploration
Dissolution
Awareness
Three indicators
:three:
Behavioural
Economic
Psychological
B2B
Transactional
Relational
Internal marketing
Crisis management
